Help/Getting started
What is a travel eSIM?
A digital SIM you install on your phone so you can use data abroad without swapping a physical SIM.
Short answer
A travel eSIM is a digital SIM you install on your phone before or during a trip. With PuffinFi you buy a data plan online, scan a QR code, and connect when you land—no physical SIM swap.
Details
- Your phone keeps its usual number on your primary SIM (or another line) while the travel eSIM handles data abroad.
- You need an eSIM-capable, carrier-unlocked phone. See device compatibility.
- After purchase, PuffinFi prepares your plan and shows install materials in your account and email.
Escalation
If you are not sure your device can use an eSIM after following the compatibility checklist, email support@puffinfi.com with your phone model.