Refunds

Short answer

If PuffinFi cannot deliver your eSIM after a successful payment, we start a full refund automatically on your original payment method. Refunds usually appear on your statement within 5–10 business days.

Details

• Delivery failure (we could not prepare a working eSIM) → automatic refund; you get an email with status and reference when available.
• Simply waiting to install, changing travel plans, or not using data is not the same as a delivery failure—contact support if you need help with a special case.
• Check your order page under /account/orders for refund progress.

Tips

• Keep the refund reference from your email if banks ask for it.
• Timing depends on your card issuer; 5–10 business days is typical after we issue the refund.

Escalation

If more than 10 business days have passed since the refund was issued and nothing appears on your statement, email support@puffinfi.com with your order reference, refund reference (if you have it), and the email on the account.