Help/Install
Where to find your QR and activation code
Install materials appear in Account → My eSIMs and in your PuffinFi install email once the eSIM is ready.
Short answer
When your eSIM is ready, PuffinFi shows the install QR, ICCID, and activation code in Account → My eSIMs, and sends the same materials by email. Use either channel to install.
Steps
- Sign in and open /account/esims.
- Select the plan you purchased.
- Use the Install QR, or the activation code if your phone asks for manual entry.
- Check your inbox (and spam) for the PuffinFi install email if you prefer email.
Tips
- If the page says install details aren’t available yet, the eSIM may still be preparing—refresh or open the related order.
- Failed delivery orders won’t show a QR; check the order for refund details instead.
Escalation
If both account and email are missing a QR after the order is ready to install, email support@puffinfi.com with your order reference and account email.