Help/Troubleshooting
Can’t connect after install
After install, enable the travel line and data roaming, pick the eSIM for mobile data, and retry in coverage—then contact support if it still fails.
Short answer
If the eSIM installed but you have no data, turn on the travel line, allow data roaming for that line, select it for mobile data, and confirm you are in a covered country for your plan. Toggle airplane mode once, then retry.
Steps
- Confirm you are in a country covered by your plan (coverage).
- Enable the PuffinFi / travel eSIM line in Cellular or SIMs settings.
- Turn data roaming on for that line if your plan requires it.
- Set mobile data to use the travel eSIM (not only your home SIM).
- Toggle airplane mode on and off; wait a minute for network attach.
- Recheck that the plan still shows ready/in use under /account/esims.
Tips
- Home Wi‑Fi can hide a mobile-data problem—test with Wi‑Fi off.
- We do not guarantee specific speeds; congestion and local networks vary.
Escalation
If you still have no data after this checklist in a covered destination, email support@puffinfi.com with order reference, ICCID, phone model, and what you already tried.